Frequently Asked Questions

Where do you ship?

We ship across the UK mainland. For Highlands, Islands and Northern Ireland, delivery times may vary — contact us before ordering.

How much is delivery?

FREE SHIPPING ON ALL ORDERS to UK mainland addresses.

How long will my order take?

Estimated 4–8 working days to UK mainland addresses.

Can I track my order?

Yes — you'll receive a tracking link by email once your order is dispatched.

Are LuxePaw products made by you?

No. LuxePaw is an independent UK retailer and authorised reseller. We source all items through our verified supplier network.

What is your returns policy?

Unused items in original packaging can be returned within 14 days of delivery. See our Shipping and Returns page for details.

An item arrived damaged — what do I do?

Email us within 48 hours of delivery with a photo and your order number. We will sort a replacement or refund quickly.

Do you offer discounts?

Sign up to our newsletter for occasional offers, and check our Sale collection for current reductions.

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LuxePaw operates as an independent UK retailer and authorised reseller. We do not manufacture the products we sell. Trademarks and brand names remain the property of their respective owners.